Navigating Conflict Relationships As An Elected Official

Learning Objectives: "The typical patterns of behaviour that give rise to creating "conflict traps" and how to escape from them "The secrets of neuroscience and how this knowledge can give us a heads-up on what we should do in the moment "Understanding conflict styles and how these can create obstacles or pave the way toward collaboration "The importance of moving from a position-based to an interest-based approach in order to create a win-win, value-add relationship "The roles of empathy and assertiveness is relationship formation "Learning effective and practical communication tools which include: Avoiding communication blockers First words to use The difference between Acknowledging vs. Agreeing a simple yet powerful 4-step technique to assist in having better and more collaborative conversations. If you require a login to register online, please email
1/1/2022 - 12/13/2022